Our Shipping & Returns Policy

(Who we are) We are Smart Click Limited trading as TECH-MALL and in these terms, we refer to ourselves as “we” or “us” or “Our”.

(Delivery) – We currently only ship to New Zealand, delivery is usually 2-3 days from our warehouse to you depending on the location, as we are in a covid19 world this time frame could change from time to time.

We quote expected delivery times in good faith but these are estimates and we are not bound by them.

we currently offer a flat shipping rate of $8.00 including GST.

Courier waiver – if you have signed a courier waiver allowing for goods to be left at your property unsigned, then we accept no responsibility for lost or damaged goods.

If you’ve received the wrong goods or they have been damaged in transit, you’ll need to let us know within 5 days of receiving them – otherwise, you agree that the correct goods have been delivered and that they are in good order.

(Returns) If you want to return anything you’ll need, a return authorization (RA) number. Please contact us at [email protected]

Software cannot be returned.

We don’t have to accept a return if you’ve simply changed your mind.

You’ll need to pay the cost for returning the item, and we recommend tracking and insurance for your safety because you are responsible if any item is lost or damaged while being returned to us. If an item is returned and is not faulty, you will have to pay the cost of shipping the item back.

(Warranties) All warranties are manufactures warranties and are subject to the manufactures terms & conditions unless otherwise specified. Warranties exclude software issues & data loss and do not cover physical damage. Any Warranty supplied is not an instant replacement warranty, although we do try our best to minimize turnaround time.